Welcome to Controls Service and Support
Our customers are our number one priority.
Acuity Brands offers a portfolio of service plans and support documents with information to guide you for design, pre-site information, implementation, maintenance and on-going improvements to your lighting controls environment.
Supported Brands
Services
Service Plans
Control Service Plans offer proactive, onsite and remote diagnostics, configuration changes, training, and software/firmware updates typical of maintaining lighting control systems. Service Plans help facility managers and owners maintain their investment for optimal performance and maximum value.
Key Benefits:
- Pre-paid, budgeted services, with coverage options for planned and unplanned visits
- Fully Customizable to meet your unique requirements
- Optimize your energy savings as your building needs evolve
Our service plans are available in single or multi-year arrangements and are customized to fit your exact needs.
Acuity Brands has three controls service plans designed to fit your service requirements and budget.
Silver Plan:
- First Available Response Time
- 2 Remote System Performance Checks per year
- Remote Diagnostic
- Replacement Parts Included
- nLight Enabled Lighting Included
Gold Plan:
- 72 Hour Response Time
- Annual On-Site Visit (1)
- 4 Remote System Performance Checks per year
- Remote Diagnostic
- Replacement Parts Included
- nLight Enabled Lighting Included
Platinum Plan:
- 24 Hour Response Time
- Annual On-Site Visit (1)
- 12 Remote System Performance Checks per year
- Remote Diagnostic
- Replacement Parts Included
- nLight Enabled Lighting Included
- Expedited Warranty Processing
- Dedicated Customer Advocate
How to Sign-up for a Service Plan
Please contact your local Acuity Brands representative to purchase and sign-up for a service plan. Click here to find your local representative.
On-Site and Remote Services
Please click the links below for a description of the on-site and remote services offered by Acuity Brands.
How to Request Services and More Information:
Please visit the customer support page for the request form and installation worksheets to initiate any of the service(s) above, plus much more.
Support
- Click on the link for On-line scheduling
- Technical Support phone number: 1-800-535-2465
- Support email addresses:
- Fresco: frescosupport@acuitybrands.com
- LC&D: lcd-support@acuitybrands.com
- nLight:
- nLight Wired: nlight-support@acuitybrands.com
- nLight AIR: nlightair-support@acuitybrands.com
- ROAM: techsupport-roam@acuitybrands.com
- Sensor Switch: ssi-support@acuitybrands.com
- Synergy: synergy-support@acuitybrands.com
- XPoint Wireless: nlightxpoint-support@acuitybrands.com
- Support FAQ