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Welcome to Controls Service and Support

Our customers are our number one priority.

Acuity Brands offers a portfolio of service plans and support documents with information to guide you for design, pre-site information, implementation, maintenance and on-going improvements to your lighting controls environment.

Supported Brands

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Services

Service Plans

Control Service Plans offer proactive, onsite and remote diagnostics, configuration changes, training, and software/firmware updates typical of maintaining lighting control systems. Service Plans help facility managers and owners maintain their investment for optimal performance and maximum value.

Key Benefits:

  • Pre-paid, budgeted services, with coverage options for planned and unplanned visits
  • Fully Customizable to meet your unique requirements
  • Optimize your energy savings as your building needs evolve

Our service plans are available in single or multi-year arrangements and are customized to fit your exact needs.

Acuity Brands has three controls service plans designed to fit your service requirements and budget.

Silver Plan:

  • First Available Response Time
  • 2 Remote System Performance Checks per year
  • Remote Diagnostic
  • Replacement Parts Included
  • nLight Enabled Lighting Included

Gold Plan:

  • 72 Hour Response Time
  • Annual On-Site Visit (1)
  • 4 Remote System Performance Checks per year
  • Remote Diagnostic
  • Replacement Parts Included
  • nLight Enabled Lighting Included

Platinum Plan:

  • 24 Hour Response Time
  • Annual On-Site Visit (1)
  • 12 Remote System Performance Checks per year
  • Remote Diagnostic
  • Replacement Parts Included
  • nLight Enabled Lighting Included
  • Expedited Warranty Processing
  • Dedicated Customer Advocate

How to Sign-up for a Service Plan

Please contact your local Acuity Brands representative to purchase and sign-up for a service plan. Click here to find your local representative.


On-Site and Remote Services

Please click the links below for a description of the on-site and remote services offered by Acuity Brands.


How to Request Services and More Information:

Please visit the customer support page for the request form and installation worksheets to initiate any of the service(s) above, plus much more.


Support

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Technical Documents

Videos

nLight® AIR Programming - Part 1
nLight® AIR Programming - Part 2
Daylight Harvesting Part 1- nLight Online Tutorial Series
Daylight Harvesting Part 2- nLight Online Tutorial Series
Profile and Preset Scenes - nLight Online Tutorial Series
Maintaining Light Levels in Vacant Spaces - nLight Online Tutorial Series
Special Operating Modes - nLight Online Tutorial Series
CLAIRITY Pro Mobile App Makes Configuring nLight AIR Lighting Controls Easy