Customer
Support

Need Customer Support for orders, product selection, or tech issues? Submit the form below!

First Name:
Last Name:
Email Address:
Phone:
I am a(n):
Reason:

What product line can we help you with?:

Please provide the complete model number of the product you have. Model numbers can be found on the fixture packaging or on the product itself. If you do NOT have access to this label, please provide some product naming or identifying information (or photo of the fixture in the attachments):

Please choose one of the following that best describes the help you need with a product you already have:

Job Name:

PO Number:

Order Number:

How can we help?:

Prefer to call? Reach out during business hours at 1-800-705-SERV (7378).

Search Product Documentation

Find instruction sheets, replacement part information, knowledge base articles, and much more.

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Schedule a Support Call

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Schedule Lighting Support Request

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Schedule Controls Support Request

Warranty Support

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Terms & Conditions/ Warranties

** Product Warranty Claims

Freight Claim Assistance Form

** Please note that this Product Warranty Claims link is for retail customers only. If you're a commercial customer in need
of a warranty claim, please contact your local Acuity Rep.

CustomerSupport