Technical Support Contact Information

Holophane and American Electric Lighting: (800) 313-2557

Infrastructure (Holophane and American Electric outdoor product only)
TechSupportINF@AcuityBrands.com

Indoor / Industrial / Hazardous
HSI01@AcuityBrands.com

Life Safety (Exits, Exit/Unit Combos, Units)
TechSupport-Emergency@AcuityBrands.com

Commercial Lighting: (800) 705-7378

Commercial Indoor (Panels, Troffers, Wraps, Strips)
TechSupport-CommercialIndoor@AcuityBrands.com

Commercial Outdoor (Area, Poles, Wallpacks, Floods)
TechSupport-Outdoor@AcuityBrands.com

Industrial (High Bay, Low Bay)
TechSupport-Industrial@AcuityBrands.com

Smart Connected (Juno AI)
TechSupport-SmartConnected@AcuityBrands.com

To schedule time to speak with one of our Smart Home Technical Support representatives regarding Juno AI or JunoConnect products at a time convenient to you, click here: Schedule Smart Home Support Request

IOTA / Power Sentry (Emergency Drivers, ETS, and Mini/Micro Inverters)
TechSupport@iotaengineering.com

IOTA Central Inverters (IIS Models 1000W or greater)
IOTAcentralinverters@AcuityBrands.com

Emergency (Emergency Exits)
TechSupport-Emergency@AcuityBrands.com

Reloc
TechSupportReloc@AcuityBrands.com 

Light Commercial & Residential (Juno, Undercabinet, Wafers, Indoor Residential)
TechSupport-Decorativeresidential@acuitybrands.com

Residential Outdoor
TechSupport-Outdoordecorativeresidential@acuitybrands.com

Controls: (800) 535-2465

To schedule time to connect with one of our Technical Support representatives at a time convenient to you click here:  Schedule a Controls Support Request.

nLight Platform
- nLight Wired –
nLight-Support@acuitybrands.com
- nLight AIR –
nLightAIR-Support@acuitybrands.com
- nLight Xpoint –
nLightXpoint-Support@acuitybrands.com

LC&D
LCD-Support@acuitybrands.com

FRESCO
Fresco-Support@acuitybrands.com

Sensor Switch
SSI-Support@acuitybrands.com

SYNERGY
Synergy-Support@acuitybrands.com

ROAM
TechSupport-Roam@acuitybrands.com

Dark to Light
DTLTechSupport@acuitybrands.com

Pathway Connectivity
Pathway-Support@acuitybrands.com

(866) 617-3074

Cloud Solutions

Building Insights
support@atrius.com

Personal Wayfinder
help@atrius.com