Product Troubleshooting Checklist

The following steps are applicable to all lighting types.

 
Step 1: Verify correct incoming power supplied to ballast or driver; verify correct voltage

Step 2: Verify incoming power connections at wire connectors are solid and cannot be pulled loose

Step 3: Use multi-meter to verify any output from ballast/driver (except for HID pulse start ballast)

For Fluorescent Products: 

Step 1: Verify lamp wattage matches ballast list of lamps to be used

Step 2: Verify wiring is correct per diagram on the ballast or wiring of fixtures that are working

Step 3: Take working lamp from other fixture place in non-working fixture

Step 4: Verify lamps are locked in place in the sockets (picture of locked lamp)

 

For LED Products:

Step 1: Verify wiring is correct per diagram on the driver or wiring of fixtures that are working

For HID Products:

Step 1: Verify lamp wattage matches ballast list of lamps to be used (ANSI codes must match between lamp and ballast)

Step 2: Take working lamp from other fixture place in non-working fixture

Step 3: Type ‘O’ lamp must be used in pink (protected) socket (pictures of protected lamp)

Step 4: Screw lamp in hand tight, loosen one half turn, then tighten hand tight again

 

For Induction Products:

Step 1: Consult component manufacturer directly