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Product Troubleshooting Checklist

The following steps are applicable to all lighting types.

 
Step 1: Verify correct incoming power supplied to ballast or driver; verify correct voltage

Step 2: Verify incoming power connections at wire connectors are solid and cannot be pulled loose

Step 3: Use multi-meter to verify any output from ballast/driver (except for HID pulse start ballast)
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For Fluorescent Products

Step 1: Verify lamp wattage matches ballast list of lamps to be used

Step 2: Verify wiring is correct per diagram on the ballast or wiring of fixtures that are working

Step 3: Take working lamp from other fixture place in non-working fixture

Step 4: Verify lamps are locked in place in the sockets (picture of locked lamp)

 


For LED Products
:


Step 1: Verify wiring is correct per diagram on the driver or wiring of fixtures that are working

For HID Products:

Step 1: Verify lamp wattage matches ballast list of lamps to be used (ANSI codes must match between lamp and ballast)

Step 2: Take working lamp from other fixture place in non-working fixture

Step 3: Type ‘O’ lamp must be used in pink (protected) socket (pictures of protected lamp)

Step 4: Screw lamp in hand tight, loosen one half turn, then tighten hand tight again

 

For Induction Products:


Step 1: Consult component manufacturer directly

For Battery Pack Fixtures:

Step 1: Verify the battery is plugged to the ballast / driver

Step 2: Make sure the battery has an un-switched power circuit

Step 3: Note that battery packs need to charge 24 hours before testing and need up to 168 hours to reach full charge.

If you continue to experience issues after trying all the steps listed above, please see our more detailed guides for assistance.