Custom Color Order Procedures
How are Custom Colors Ordered and Matched?
The following procedure has been developed to expedite matching of custom colors for Lithonia Lighting® and Gotham® products.
1) Submit a quote request for item requiring a custom color.
2) Place order, being sure to include “Custom Color” and appropriate quote number on the order line. [Order lines without a valid quote number will not be processed.]
3) Obtain color chip, minimum 2” x 2”, quantity (2) must be supplied by the customer for matching. The sample must be the actual finish applied to a metal surface to prevent mixture variations caused by inconsistent
substrate material.
4) Send Custom Color Order Submittal Form* and color chip samples to your Customer Care Representative on the same day you place an order for a custom color product. Mark your package “CUSTOM COLOR SAMPLES.” Send chips to one of the following:
Acuity Brands Lighting
Attn: Customer Care Representative
1400 Lester Road
Conyers, GA 30012
Phone: 800-705-7378
Fax: 770-922-1841
Acuity Brands Lighting
Attn: Customer Care Representative
1405 E. Locust
Ontario, CA 91761
Phone: 800-706-7378
Fax: 888-765-8658
5) Once samples are received they will be sent to an outside supplier for matching. This process will take approximately two weeks. If requested, samples will be sent back to the agency for verification of acceptance. The agency must notify Customer Care of acceptance in writing.
Verbal notification is not acceptable. The customer/agent can waive verification of acceptance, although waiver must be indicated on submittal form.
6) Once the color has been approved the line item is coded.