Product Troubleshooting Guide

Basic Troubleshooting Steps

The following steps are applicable to all lighting types. 

Step 1: Verify correct incoming power supplied to ballast or driver; verify correct voltage

Step 2: Verify incoming power connections at wire connectors are solid and cannot be pulled loose

Step 3: Use multi-meter to verify any output from ballast/driver (except for HID pulse start ballast)

Light Source Specific Steps


For Fluorescent Products: 

Step 1: Verify lamp wattage matches ballast list of lamps to be used

Step 2: Verify wiring is correct per diagram on the ballast or wiring of fixtures that are working

Step 3: Take working lamp from other fixture place in non-working fixture

Step 4: Verify lamps are locked in place in the sockets (picture of locked lamp)
For HID Products:

Step 1: Verify lamp wattage matches ballast list of lamps to be used (ANSI codes must match between lamp and ballast)

Step 2: Take working lamp from other fixture place in non-working fixture

Step 3: Type ‘O’ lamp must be used in pink (protected) socket (pictures of protected lamp)

Step 4: Screw lamp in hand tight, loosen one half turn, then tighten hand tight again.
For Battery Pack Fixtures:

Step 1: Verify the battery is plugged to the ballast / driver

Step 2: Make sure the battery has an un-switched power circuit

Step 3: Note that battery packs need to charge 24 hours before testing and need up to 168 hours to reach full charge.
For LED Products:

Step 1: Verify wiring is correct per diagram on the driver or wiring of fixtures that are working
For Induction Products:

Step 1: Consult component manufacturer directly

Still Having Problems?

If you continue to experience issues after trying all the steps listed above, please see our more detailed guides for assistance.